1. Introduction

This Privacy Policy explains how New Order Media Pty Ltd (ACN 691 646 198), trading as Cellar Club ("Cellar Club", "we", "our", "us"), collects, uses, stores and discloses personal information in connection with our mobile application, website, and related services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all users of the Cellar Club app, website, and services, including hospitality staff, venues, brand partners, and other visitors ("you", "your"). By accessing or using the app, you consent to the practices described in this Policy.

3. Information We Collect

We may collect the following types of personal information:

• Account Information – name, email address, phone number, date of birth, and password; employment verification details (e.g. payslip or employer name).
• Career Profile Information – résumé, work history, education, and career preferences.
• Location Data – if you grant permission, we collect your approximate location (latitude, longitude, and accuracy) to provide location-relevant features. This data is encrypted at rest and we record whether you have given location consent.
• Device Information – device name, device identifier, platform (iOS/Android), app version, and push notification token, collected when you enable push notifications.
• App Usage Data – interactions with offers, venues, and competitions, IP address, and usage analytics.
• Security & Audit Data – IP address, browser or device user agent, and approximate location (city, country) recorded at each login for security and fraud prevention purposes.
• Communications and Preferences – marketing preferences (email, push notifications, SMS), feedback or queries.
• Competition and Event Entries – details you provide when entering competitions or applying for event tickets.

4. How We Collect Information

We collect information directly from you when you create an account, verify employment, or upload your résumé; automatically through your device when using the app or website (cookies, analytics); and from third parties where you have consented or authorised (e.g., applying to a job via a partner venue).

5. How We Use Personal Information

We use your personal information to:

• Verify employment and determine Verified Member eligibility
• Provide and manage your account, offers, and membership benefit
• Allow you to upload and manage your career profile.
• Facilitate job matching and allow venues to view your résumé where you apply directly.
• Send information about events, competitions, or new features.
• Personalise your experience and improve our services.
• Comply with legal obligations and respond to lawful requests.

Marketing communications (email, push, SMS) are sent only where you have opted in, and you may change your preferences at any time through your profile settings or by following the unsubscribe links provided.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Authorised Cellar Club employees for verification, recruitment, or customer support.
• Third-party service providers based in Sydney, Australia for hosting, storage, analytics, and communications.
• Venue and brand partners where you apply or choose to share your résumé or profile.
• Professional advisers, regulatory bodies, or law enforcement if required by law.

We will never sell your personal information to third parties.

7. Data Storage and Security

We take reasonable steps to protect personal data against loss, misuse, or unauthorised access. This includes encryption, restricted access, and secure storage systems hosted on servers located in Sydney, Australia. While we take precautions, no online platform can guarantee absolute security, and you acknowledge that you provide information at your own risk.

8. Data Hosting

Cellar Club is a proudly Australian application. Our platform and primary data storage are hosted on servers located in Sydney, Australia, and we are committed to ensuring your personal information is protected in accordance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Some services we use to operate the platform — such as email delivery and push notifications — may be provided by third-party providers whose infrastructure operates outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with Australian privacy standards.

9. Access, Correction, and Deletion

You may request access to or correction of your personal information at any time by contacting us. You may also delete your account or request deletion of stored information, subject to any legal retention obligations. Upon deletion, verification documents and résumés will be permanently removed from our active systems.

10. Payslip & Employment Verification Documents

When you submit a payslip or other employment document as part of our verification process, it is used solely to confirm your eligibility as a hospitality professional. We treat this information with the highest level of care:

• Immediate deletion upon verification – Once your employment has been verified, your payslip or verification document is immediately and permanently deleted from our servers.
• No retention beyond verification – We do not store, archive, or hold copies of your payslip in our active systems beyond the point at which verification is confirmed.
• No third-party sharing – Your payslip is never shared with any third party, including venues, brand partners, or advertisers. It is seen only by authorised Cellar Club staff solely for the purpose of completing your verification.
• Stored securely in Sydney, Australia – During the brief period your document is held for verification, it is stored securely on our Sydney-based servers and is not transferred outside Australia.

If your verification is not completed, any uploaded document will be deleted from our systems within 30 days of upload. We take the handling of payslip data seriously and have designed our verification process specifically to minimise the time this sensitive information is held.

11. Retention of Information

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. Verification data (e.g., payslips) is deleted immediately after verification is complete (see Section 10 above). Inactive accounts may be anonymised or deleted after a defined period.

12. Cookies and Analytics

The Cellar Club app and website use cookies and similar technologies to improve functionality and analyse usage patterns. Cookies may also be used to personalise offers or content. You can adjust your browser or device settings to disable cookies, though some features may not function correctly.

13. Marketing Communications

We may send you marketing messages by email, push notification, or SMS about offers, events, or updates. You can manage or withdraw your consent at any time by adjusting your app settings, following unsubscribe instructions, or contacting us directly. Essential communications relating to your account or verification will still be sent even if you opt out of marketing.

14. Contact and Complaints

If you have questions, concerns, or wish to make a privacy complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app with the new effective date. We encourage users to review this Policy periodically to stay informed about how we manage personal information.